Front Office Manager (Based in Timor-Leste)

Jape Group is seeking a passionate Front Office Manager to join our team in the enchanting landscapes of Timor-Leste. As the welcoming face of our destination, you will be responsible for ensuring our guests have an unforgettable experience from the moment they arrive. This role offers a unique opportunity to blend hospitality excellence with the rich cultural heritage of Timor-Leste.

In this role, you will oversee the front desk operations, manage guest check-ins and check-outs, and ensure our guests receive the highest level of service. You will work closely with our team to maintain a warm and inviting atmosphere, and you will be responsible for resolving any guest concerns promptly and professionally.

Join us at Jape Group and be part of a team that is committed to delivering exceptional hospitality. We offer a competitive salary, a dynamic work environment, and the chance to work in one of the most beautiful and culturally rich destinations in the world.

📋 Tanggung Jawab Pekerjaan

• Oversee front desk operations, including guest check-ins and check-outs.
• Manage guest reservations and ensure a seamless booking process.
• Provide exceptional guest service and resolve any guest concerns promptly.
• Maintain accurate records of guest information and transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure a smooth guest experience.
• Monitor and enforce hotel policies and procedures.
• Train and mentor front desk staff to ensure high service standards.
• Participate in regular team meetings and contribute to the overall success of the hotel.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in front office management or a similar role in the hospitality industry.
• Proficient in using hotel management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with local regulations and hotel industry standards in Timor-Leste.
• Ability to work in a fast-paced, high-pressure environment.
• Fluent in English and local languages, with excellent cultural awareness.

🛠️ Keahlian

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